- What is your turnaround time for cases?
- Do you do implants?
- Do you offer no prep/ min prep restorations?
- How many ceramists do you have?
- Why should I pre-schedule my smile design cases?
- How do I get an access code for the Online RX and Photo Upload features?
- Why doesn’t my MAC allow me to submit RX’s?
- What is the best way to submit photos for cases?
- Who do you use for shipping, what methods do you offer, and are those costs incorporated in the price?
- What are my choices for making payments?
- What items should be included in a smile design case?
- What recommended bonding/cementing agents are indicated for your restorations?
- What All ceramic materials do you recommend for block out?
- What is Zirconia and why is it a benefit?
- What type of certification or training do your ceramists have?
- What type of prep is recommended for different materials?
- What type of articulator do you use?
- What continuing education courses do you participate in?
- What type of alloys do you offer?
- What is Gold Dust’s Warranty?
- What is your turnaround time for cases?
TopSingle units all Porcelain & P.O.M (Gold Rush)= 5-7 working daysSingle units Lava (Gold Rush)= 10 working daysSingle units (cut back & layered)= 8 -10 working daysImplants, bridges, multiple units= 12 -14 working daysSmile Designs & Rehabs= 15 working days or pre-scheduled date
- Do you do implants?
TopAbsolutely! Gold Dust works with all major implant systems, and can handle all your implant needs.
- Do you offer no prep/ min prep restorations?
TopYes, Gold Dust has an incredible product trademarked Emprethins™.This unique restoration and its precise technique have been mastered by our technicians. For more information go to www.emprethins.com
- How many ceramists do you have?
TopEight highly trained and experienced ceramists. Each one of our clients has a team of three Gold Dust employees including the waxer, ceramist and account specialist that are dedicated to their specific doctors, ensuring that they receive consistency and come to know your unique style and requests.
- Why should I pre-schedule my smile design cases?
TopWe are intimately aware of the extensive time, effort and the unique relationship with your smile design patient. Pre-scheduling guarantees when you will receive your case and can schedule your day accordingly without making changes to your patient’s appointment.
- How do I get an access code for the Online RX and Photo Upload features?
Top You must be an existing client to use the online RX and photo upload features. If you are new to Gold Dust, it’s easy! Just click on the New Client Intake form under the Client Services and fill out completely. Once you have submitted this form online, you will automatically be assigned a unique Access code that will appear on the screen as you complete the registration. Once you instantly received your code, you can begin submitting immediately. If you are an existing client, your Access code has been mailed and emailed to you. If you do not have it, email info@golddustdental.com and it will be emailed to you for your convenience.
- Why doesn’t my MAC allow me to submit RX’s?
Top We have created a unique site for our MAC users to insure integration. Go to www.golddustdental.com/apple to access all the same features and benefits from our PC site.
- What is the best way to submit photos for cases?
Top Under Client Services there is an automatic upload feature. You can upload any size photograph that will be automatically stored on our database and utilized by our team to provide the best results. You can eliminate discs, DVDs or memory cards with this new streamlined efficiency!
- Who do you use for shipping, what methods do you offer, and are those costs incorporated in the price?
TopFed-ex shipping is included in the price for 2nd day delivery; overnight or rush packages may require an additional fee.
- What are my choices for making payments?
TopPayment options include VISA, Mastercard, or American Express. We do offer 30 day from invoice terms on approved credit.
- What items should be included in a smile design case?
Top
To ensure the best result, please include:
1. Face bow transfer
2. Stick bite
3. Bite registration
4. High quality polyvinyl impressions
5. Pre-op impressions
6. Provisional impression
7. Incisal edge index
8. Photos (preop – full face, smile, retracted open, retracted closed, prep shade with shade tab (tab # showing) photo, profile at resting, stick bite full face, temp full face, temp retracted, face bow full face.)
9. Patient and doctor instructions.
Click here to download our Aesthetic Prescription. - What recommended bonding/cementing agents are indicated for your restorations?
Top
A poll of our clients have indicated excellent results utilizing the following:
Empress, EmpreThins™, Authentic® and Ceramco 3: Total etch using a 4th generation adhesive agent and Ivoclar’s Variolink veneer
Empress crowns over 2.0 mm thick: 3M Relyx or any dual-cure cement with the 4th generation adhesive
Lava: Self-etching resin cement: Unicem, Multilink, BisCem, MaxCem Elite.
e.Max Pressed: 3M Relyx or equivalent dual-cure cement with the 4th generation adhesive
- What All ceramic materials do you recommend for block out?
Top
It would depend on the severity of the block out required however we have great success with the following: e.max press, Lava, Ceramco 3 refractory. Don’t hesitate to call your Account Specialist with your questions.
e.max Press - Can be used in the Anterior, Posterior, and designed for Anterior to second bicuspid 3 unit bridges. (E.max can be conventionally cemented with dual cure cement).
e.max Zirpress on Lava- Ceramic to a zirconium coping or Bridge (maximum span of 55mm) delivering great block out of preps and implants when we have 1.5 of material thickness.
Ceramco 3 Feldspathic - Ideal for maximum prep block out, preps can be as thin as .3mm. Not ideal for diastema closures, and incisal edge lengthening of 2mm or more. Feldspathic is not designed to support 2mm or more of unsupported porcelain.
- What is Zirconia and why is it a benefit?
Top
Zirconia is today’s alternative to a metal based restoration or framework. Its chemistry makes it an unmatched material for flexural strength and fracture resistance. Gold Dust recommends Lava restorations, its milling process ensures an excellent marginal fit and the best translucency factors.
Applications:
*All-ceramic crowns.
*All-ceramic bridges.
Benefits:
*Excellent esthetics and translucency.
*Outstanding marginal fit.
*Superior strength of zirconia with high fracture resistance.
*Preparation is similar to PFM.
*Preparations require removal of less tooth structure.
*Cementation can be accomplished using proven, conventional methods
- What type of certification or training do your ceramists have?
Top
Gold Dust prides itself on the advanced training and experience our ceramists acquire through hands-on, live patient courses with The Hornbrook Group, PAC-Live and many other training institutes. In addition, our ceramic team is continually exposed to the latest materials as we are a beta test site for many manufacturers. However, it is our experience in working with the most demanding clinicians that have proven the impeccable quality of Gold Dust abilities.
- What type of prep is recommended for different materials?
Top
Empress, Authentic recommends at least .6mm prep reduction w/ a chamfer or shoulder margin. e.max press, Lava, pfm’s recommends 1.5 mm of prep reduction to achieve maximum aesthetics. Shoulder or heavy chamfer is always recommended to ensure the integrity of the materials.
- What type of articulator do you use?
Top
We are proficient in several systems including: Stratos, Panadent, Sam3, Artex, Kavo, Denar Combi, Hanau
- What continuing education courses do you participate in?
TopNot only are we major laboratory partners of the prestigious Hornbrook Group Center for Advanced Clinical Education and PAC-live for the last 10 years, but we support clients who have had extensive training at The Pankey Insitute, The Dawson Center, with Frank Spear, John Kois and many more functionally based continuums through out the country. It is the commitment of Gold Dust to provide the excellence and take your vision and make it a reality.
- What type of alloys do you offer?
TopFor our PFM’s Security = ADA High Noble Alloy, 40% AU,& 40% PD, (White Alloy), bio yellow pf = 86.5% Au 10.4% Pt 1.5% Zn .9% Rh .3% Ta .2% In .1%mn .1% Ir, Captek. Our Full Cast Gold Restoration = Type II (JRVT) 77% Gold, Type III (JCB) 62% Gold
- What is Gold Dust’s Warranty?
Top
We stand behind every restoration we make and guarantee its integrity based on the following guidelines.
- Five years for porcelain fused to metal restorations
- Three years for all-ceramic restorations
- Two years for reinforced indirect composite restorations
If a defective restoration is returned to us within the above time spans, we will repair it or remake it at no cost. Please, be advised that Gold Dust warranty does not cover:
- Restoration failure due to insufficient reduction (material thickness less than optimum according to manufacturer's recommendations)
- Restoration failure due to improper material selection (e.g. All-ceramics in a patient with edge to edge anterior occlusion)
- Cost incurred for removal or insertion, chair time loss, loss of wages, inconvenience or pain.
- Loss of restoration due to bonding/ cementation failure.
- Failure of restoration due to retentive factors related to the preparation.
- Remakes or repairs related to tooth fracture, caries, gingival recession or root canal treatment.
- Price of gold used for the remake restoration unless the defective restoration is sent to us.
- Defective restorations caused by defective impressions the dentist was unwilling to retake upon notification from Gold Dust’s technical team.
- Post-cementation shade changes to restorations. (Please request our try in consent form for patient communication). The only exception is restoration fracture due to fabrication error use of a faulty material.
Adjusts and remakes outside of warranty
A call by your Account Specialist will be made to discuss the case and determine if a charge will be issued on the case.