Frequently Asked Questions

Absolutely! Gold Dust works with all major implant systems, and can handle all your implant needs.

Eight highly trained and experienced ceramists. Each one of our clients has a team of three Gold Dust employees including the waxer, ceramist and account specialist that are dedicated to their specific doctors, ensuring that they receive consistency and come to know your unique style and requests.

You must be an existing client to use the online RX and photo upload features. If you are new to Gold Dust, it’s easy! Just click on the New Client Intake form under the Client Services and fill out completely. Once you have submitted this form online, you will automatically be assigned a unique access code that will appear on the screen as you complete the registration. Once you instantly received your code, you can begin submitting immediately. If you are an existing client, your access code has been mailed and emailed to you. If you do not have it, email info@golddustdental.com and it will be emailed to you for your convenience.

Under Client Services there is an automatic upload feature. You can upload any size photograph that will be automatically stored on our database and utilized by our team to provide the best results. You can eliminate discs, DVDs or memory cards with this new streamlined efficiency!

Who do you use for shipping, what methods do you offer, and are those costs incorporated in the price? FedEx shipping is included in the price for 2nd day delivery for our domestic clients; overnight or rush packages may require an additional fee. For our international clients, we will pass along our corporate savings and add your shipping costs to the final invoice.

To ensure the best result, please include:

1. Face bow transfer 2. Stick bite 3. Bite registration 4. High quality polyvinyl impressions 5. Pre-op impressions 6. Provisional impression 7. Incisal edge index 8. Photos (pre-op – full face, smile, retracted open, retracted closed, prep shade with shade tab (tab # showing) photo, profile at resting, stick bite full face, temp full face, temp retracted, face bow full face.) 9. Patient and doctor instructions. Click here to download our Aesthetic Prescription.

Zirconia is today’s alternative to a metal based restoration or framework. Its chemistry makes it an unmatched material for flexural strength and fracture resistance. Gold Dust recommends Lava restorations, its milling process ensures an excellent marginal fit and the best translucency factors.

Applications:

• All-ceramic crowns.
• All-ceramic bridges.

Benefits:

• Excellent esthetics and translucency.
• Outstanding marginal fit.
• Superior strength of zirconia with high fracture resistance.
• Preparation is similar to PFM.
• Preparations require removal of less tooth structure.
• Cementation can be accomplished using proven, conventional methods.

Empress, Authentic recommends at least .6mm prep reduction w/ a chamfer or shoulder margin. e.Max press, Lava, PFMs recommends 1.5 mm of prep reduction to achieve maximum aesthetics. Shoulder or heavy chamfer is always recommended to ensure the integrity of the materials.

Not only are we major laboratory partners of the prestigious Hornbrook Group Center for Advanced Clinical Education and PAC-live for the last 10 years, but we support clients who have had extensive training at The Pankey Insitute, The Dawson Center, with Frank Spear, John Kois and many more functionally based continuums through out the country. It is the commitment of Gold Dust to provide the excellence and take your vision and make it a reality. We are pleased to offer a variety of programs through Clinical Mastery presented by Gold Dust. For more information, (insert hyperlink to www.clinicalmastery.com)

We stand behind every restoration we make and guarantee its integrity based on the following guidelines.

• Five years for porcelain fused to metal restorations
• Three years for all-ceramic restorations
• Two years for reinforced indirect composite restorations

If a defective restoration is returned to us within the above time spans, we will repair it or remake it at no cost. Please, be advised that Gold Dust warranty does not cover:

• Restoration failure due to insufficient reduction (material thickness less than optimum according to manufacturer's recommendations)
• Restoration failure due to improper material selection (e.g. All-ceramics in a patient with edge to edge anterior occlusion)
• Cost incurred for removal or insertion, chair time loss, loss of wages, inconvenience or pain.
• Loss of restoration due to bonding/ cementation failure.
• Failure of restoration due to retentive factors related to the preparation.
• Remakes or repairs related to tooth fracture, caries, gingival recession or root canal treatment.
• Price of gold used for the remake restoration unless the defective restoration is sent to us.
• Defective restorations caused by defective impressions the dentist was unwilling to retake upon notification from Gold Dust’s technical team.
• Post-cementation shade changes to restorations. (Please request our consent form for patient communication.) The only exception is restoration fracture due to fabrication error use of a faulty material.

Adjusts and remakes outside of warranty: A call by your Account Specialist will be made to discuss the case and determine if a charge will be issued on the case.