We all have to deal with a patient who is unhappy or dissatisfied on occasion. To better handle these situations, I always try and remember a very important formula: E-R=C. Expectations minus Reality equals Conflict. When a patient is upset, unhappy, disappointed, or angry, it is because reality has not matched what they were expecting. […]
Consistently achieving patient goals is one of the most important abilities we acquire as dentists. We have to balance solid communication, efficiency, and technical skills. In this blog, Dr. Catalano delves into two facets of successful care: listening and battling perfectionism. If we don’t hear what the person’s true values are, we can’t deliver exactly […]
What responsibility do we have to patients to notice and treat signs of future problematic symptoms? Consider occlusion as a dental expertise that requires more than just technical skill. It also requires careful observations, individualized judgment, and preventative measures. You can’t eliminate the human factor in treating a patient – even if they do not […]
Sometimes, our knee-jerk reactions and automatic assumptions aren’t as effective as we would hope. With joint noise, it is important to look beyond the obvious and treat underlying causes rather than outward indicators. by Dr. Lee Ann Brady Clearing up All of The “Delusion” in Occlusion The reason I titled this series “Occlusion or Delusion” […]
Welcome to Dr. Brady’s new ‘Occlusion or Delusion’ series. In each post, she’ll give an honest perspective on re-thinking how you deal with occlusion in your dental practice. Half of the posts will be here on Gold Dust’s blog and the other half will be featured on the Clinical Mastery Series blog. Enjoy! by Dr. […]
Running the business side of a dental practice is a difficult balance of profits and patient-centered care. by Dr. Lee Ann Brady Consider this scenario: A patient comes in for a basic hygiene appointment and, lo and behold, you notice that a restoration you seated has an open margin. The cost of this issue falls […]
